Terms of Service

Capitalised terms have the meanings given below or elsewhere in this Agreement.

Subject to timely payment of Fees and compliance with this Agreement, Galileo grants you a non-exclusive, non-transferable, worldwide, revocable right to access and use the Service during the Term solely for your internal business purposes.

3.1 Description

The Service ingests Imported Documents, applies the Document Parser(s) as directed by your Parsing Rules, and returns Parsed Content to you or to third-party destinations you configure ("External APIs").

3.2 Access

Each Account is personal to a single natural person. Shared credentials are prohibited. You are responsible for (i) safeguarding all authentication secrets, and (ii) all activities conducted under your Account.

3.3 Service Levels

We target 99.5 % uptime per calendar month, excluding: (i) scheduled maintenance (with at least 48 hours' notice), (ii) emergency maintenance, and (iii) Force Majeure (see §20). Support is available in English and Spanish via support@galileolegal.ai, Monday–Friday 08:00-18:00 AST, excluding U.S. and Dominican public holidays.

4.1 Fees

All Fees payable for the Service shall be those set out in the Services Agreement or other written order form executed between Galileo and Client (the "Services Agreement"). Any reference in this Agreement to a "Subscribed Plan" or to any pricing published on Galileo's website is superseded by the pricing and scope detailed in the Services Agreement. Fees are stated exclusive of all applicable taxes, which shall be added to each invoice as required by law.

4.2 Invoicing & Payment Terms

Subscriptions are billed in advance. Fees are non-refundable except as expressly set out in this Agreement. Accepted payment method is wire transfer. Late payments accrue interest at three times the legal interest rate from the due date until paid.

4.3 Auto-Renewal & Cancellation

The term, renewal, and cancellation provisions governing the Service are those expressly set out in the Services Agreement. Any automatic renewal periods, notice requirements, or termination rights described in the Services Agreement shall prevail over any default renewal terms otherwise contained in these ToS. If the Services Agreement is silent on renewal, the subscription will terminate at the end of its initial term unless the Parties agree in writing to extend it.

Governance & Policies. We maintain documented security, availability and confidentiality policies reviewed at least annually by senior management.

Access Controls. Administrative access to production systems is protected by MFA and least-privilege principles; customer data is logically segregated per tenant.

Encryption. All data in transit is protected with TLS 1.2+; data at rest (including backups) is encrypted using AES-256 or better.

Change Management. Code changes are subject to peer review, automated testing and staged deployment pipelines.

Vulnerability Management. External penetration testing is conducted at least annually; critical patches are applied within industry-standard time frames.

Monitoring & Logging. Security events are logged centrally and retained for 90 days; audit logs are tamper-evident and reviewed regularly.

Business Continuity & Disaster Recovery. We maintain redundant infrastructure and daily encrypted backups with an RPO ≤ 24 hours and RTO ≤ 24 hours.

Third-Party Risk. Subprocessors are assessed for SOC 2 or comparable standards; see §8.

We act as Data Processor with respect to Personal Data we process on your behalf. Our processing is governed by our Privacy Policy.

You represent that you have all necessary rights and lawful bases to provide Personal Data to Galileo for processing. You must not upload documents containing data that is prohibited under applicable law.

Testing & Development Use: By accepting this Agreement, Client grants Galileo a limited right to use Customer Data internally for testing, quality-assurance, model-training, or other development purposes (“Testing Use”). If Client wishes to prohibit such Testing Use, Client must expressly state that prohibition in the Service Agreement, Order Form, or another written ancillary document signed by both parties before the relevant data is uploaded. All Testing Use is logged and monitored in accordance with § 5 (Monitoring & Logging), and the data is permanently purged or anonymized once the testing or development activity concludes, pursuant to § 7 (Data Retention & Deletion). Client acknowledges that opting out of Testing Use may reduce the accuracy or performance of the Services.

Galileo will retain all Imported Documents, Parsed Content, and Service Data for the duration of this Agreement and will delete such data solely upon Client's written request, unless a shorter retention period is required by applicable law. Clients may request deletion at any time by emailing privacy@galileolegal.ai. Galileo will provide written confirmation once deletion is complete.

We will notify you without undue delay, and in any event within 72 hours, after becoming aware of any unauthorised access to Client data (a "Security Incident"). The notification will include at least: a summary of the Incident, affected data types, likely consequences, measures taken or proposed, and a point of contact for follow-up.

You agree to:

Maintain the confidentiality of your Account credentials and restrict access to authorised users only.

Define appropriate Parsing Rules and review Parsed Content for accuracy.

Promptly notify us of any suspected breach of security or unauthorised use of your Account.

Pay all Fees when due.

Each Party ("Recipient") shall keep confidential and use only for the purposes of this Agreement all proprietary or confidential information disclosed by the other Party ("Discloser") that is marked or reasonably understood to be confidential. The Recipient shall protect such information with the same degree of care it uses for its own confidential information (and at least reasonable care). This obligation survives for five (5) years after termination, or indefinitely for trade secrets.

We retain all right, title and interest in and to the Galileo Solution and related trademarks. You retain all right, title and interest in and to Imported Documents, Processed Documents and Parsed Content. You grant us a limited licence to process such data solely for the purpose of providing the Service and to generate anonymous, aggregated statistics (which shall contain no Personal Data).

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, GALILEO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY; AND

EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY CLIENT UNDER THIS AGREEMENT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Either Party may terminate: (i) for convenience on at least 7 business days' written notice effective at the end of the current subscription term; (ii) immediately for the other Party's material breach that remains uncured 7 days after written notice; or (iii) if the other Party becomes insolvent or enters bankruptcy proceedings.

Upon termination: (a) your licence to use the Service ceases; (b) we will delete Client data per §7; and (c) any Fees accrued but unpaid become immediately due.

Neither Party shall be liable for failure to perform obligations (other than payment) if prevented by an event beyond its reasonable control, including but not limited to natural disasters, war, riot, labour turmoil, governmental action, Internet failures or denial-of-service attacks.

We may assign or transfer this Agreement in connection with a merger, acquisition or sale of all or substantially all assets, with notice to you. You may not assign this Agreement without our prior written consent.

This Agreement, together with (i) the executed Services Agreement (or other written order form) between the Parties, (ii) the Galileo Privacy Policy, and (iii) any schedules, statements of work or addenda expressly incorporated herein (collectively, the "Agreement Documents"), constitutes the complete and exclusive statement of the agreement between the Parties and supersedes all prior or contemporaneous understandings, proposals or agreements—whether oral or written—relating to the subject matter hereof.

Order of Precedence. In case of conflict or inconsistency among the Agreement Documents, the order of precedence shall be:

• The executed Services Agreement (including any attached statement of work or order form);
• Any addendum or amendment to this Agreement signed by both Parties after the Services Agreement;
• These Terms of Service;
• The Privacy Policy and any other referenced policy.

If any provision is held unenforceable, the remainder of the Agreement will remain in effect and the provision will be replaced with an enforceable term closest to the original intent. The failure of either Party to enforce any right will not be deemed a waiver.

This Agreement is governed by the laws of the Dominican Republic, without regard to its conflict of law rules. Any dispute arising out of or relating to this Agreement shall be submitted to the exclusive jurisdiction of the courts of Santo Domingo, Dominican Republic. Each Party irrevocably waives any objection to venue or inconvenient forum.

For any questions regarding this Agreement, please contact support@galileolegal.ai.